It’s important in business to always appreciate new and different approaches that catch you off guard. These approaches are far from being bad, too!

Having deftly slipped through our defenses we can learn a tremendous amount from asking ourselves ‘how the hell did that just happen?’ and going back over the experience step by step to find out.

So quite recently I was playing my 5-box shaman team, questing away in Dragonblight and minding my own business. I should probably explain before continuing that my shaman team are named after a group of Russian composers – their names are Korsakov, Mussorgsky, Balakirev, Antonovich and Porfiryevich.

So you can imagine my confusion when I received the following whisper: (continue reading…)